Business Calls: Logging And Recording Information

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A lot of times when a business is making calls they are going to need to keep a log of who they have called and what the call was about. In some cases, the calls are going to be recorded and this can be a legal nightmare if these are not done properly. With that being said, people need to know about some of the dos and do not’s to ensure that they are doing everything properly. Without this, people are going to run into legal issues and not have the proper protection in place.

The call logging can be done in multiple ways, but the information about who has been called and about what needs to be properly secured. For example, if a debt collector calls someone about an outstanding debt, they are going to need to make sure they do record who was called and how they were contacted. However, it is important that the information does not leave the business or it could lead to a breach in the confidentiality of the people who were being contacted and this can easily lead to people not having the trust in the business.

With the logging information, it is important to log down the details of the call. These details will include if the person who was trying to be reached answered the phone or not. However, it will also include the information on what the resolution was from the phone call. For example, if people were calling to get the bills paid they will want to know more about the method of payment and if they are going to call back how they plan on calling back and at what time. Without this, people are going to have some problems in getting to collect the bills that are being presented to them.

Just one example of call logging software available for business use!

When the calls are going to be recorded it has to be done with the permission of the person on the other end of the line and they have to know about the recording. This way people are going to have the disclaimer to refuse to have the conversation recorded. With that being said, people are going to need to tell people or the recordings are being done illegally and this is going to lead to the company being completely liable for the breach of the confidentiality of the person on the other end of the phone call.

When a business is starting to log their calls and record the calls they need to make sure they know about the dos and do not of the phones. By knowing about some of these, it is going to be easy for people to get the right protection in place for their business and know that they are doing these with the legal protection. Without this, people are going to struggle to get the protection and leave their own business liable for the breach of the confidentiality of the person on the other end of the line.

Security For Businesses When Using Cloud Telephony

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Cloud IT

Apple’s Cloud Logo: Whilst consumers have taken up Cloud IT with ease, businesses are lagging behind. Is it fear of the unknown holding them back?

More than 54% of the businesses in the country are concerned about the security when using cloud telephony. Lack of knowledge in this field is a major hurdle in promoting cloud telephony to new enterprises. Educating businesses on cloud hosted services has been somewhat of a failure up to now. Nevertheless, security has always been a concern where changes to a system are involved. For some reason or another, businesses are used to rely on hardware than software to be more secure. But this is a myth, and this article will highlight why security is not an issue when using cloud telephony.

Many businesses fear the transferring of data to the cloud. They assume that there is not enough security during the process. In most cases, the security of the cloud mainly lies in the hands of the provider. This is quite similar to the PBX systems where its security lies in the hands of the provider. The most important thing is to have the correct security measures in place from your side. It will definitely leave fewer issues for you to worry about. Latest research shows that more than 85% of IT professionals are confident that their cloud provider is providing a secure environment for the business. Only 15% of them have issues such as business interruptions, system downtime, concerns over encryption data, exposure to loss of data during transferring to the cloud, vulnerabilities in shared technology, authentication issues, complying with legal requirements, physical security of cloud data entries, malicious activities from insiders, etc.

In fact, the cloud is much more secure than the communication methods that most companies are currently using. In fact, Fran Feigenbaum, who is the Enterprise Director for Security at Google, issued a statement recently saying that the cloud is more secure than most of the other systems used by businesses today. Mark Dempster, an associate of the Centre for Cyber Security, backs the statement of Fran confirming that the cloud can be as safe as any other technology used for communication purposes today.

Businesses think of moving to the cloud due to the numerous benefits offered by it. Cost is one of the biggest issues here. The cloud reduces staff overheads significantly. You will not have to recruit an IT team to take care of the hardware thanks to the cloud. Telephone systems take a lot of space in an office. When you choose the cloud, you save a lot on space too. It will definitely help reduce the size of your communication room in the office, which will leave more space to accommodate your staff instead of hardware. Resilience is another important benefit of moving to the cloud. Data centers have three power supply alternatives such as the traditional mains, a diesel generator, and battery-operated UPS. It will help your systems stay up at all times.

The aforementioned article provides a comprehensive overview of security for businesses when using cloud telephony. In fact, businesses have nothing to fear when using the cloud.

How To Choose Between Cloud And PBX Telephony For Business

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When people are operating a business they know they will be facing questions about the business each day. However, one consideration that people need to make is the type of phone system they want to have in their office. This is when some people will start to explore the options that are available to them from the self-hosted PBX telephony system or hosted VoIP to the cloud-based systems. The challenge that some people will have, though, is trying to figure out what the differences are between these two systems.

A PBX system is a system that people tend to have inside of their office and not have it hosted anywhere else. These systems are nice in some regards that the people are going to have the protection they want to have on their home. However, people will also see this is a system that is going to help them in getting to protect the information they have. The downside is these systems are limited in space and size and if they do go down there is generally not any way to get the information back.

Hosted phone services of the cloud-based systems are going to help people out because they are going to have the phone system working out of a cloud. The users are able to access the phone system with the standard IP handset and a softphone, which is a screen-based virtual phone. The calls can be made or received on these networks. So this is going to help people in getting all of the information they want to have at their fingertips. It will also make it easier for people to get the backup information and know the information is protected and not taking up as much room.

Choosing is going to be easy as it will really depend on the needs of the business. If the business is operating in multiple countries or offices then a cloud is the perfect solution. However, what people need to realize is if they are only operating out of one office and there is only a couple of people in the office they will be okay with a PBX-based system. So it really depends on the need of the company to determine if the cloud phone system is the best option for them to use or not.

When people are operating their business telephones they may notice there are several different styles that are available for them to select from. This is when people should know about how they can choose between the cloud and the PBX telephony systems for their business. By knowing about these methods, it is going to be easy for a business to select the phone system that will work out best for their business. Then people will have the phone system that is going to work best for their business and know it is going to work for the business instead of relying on outdated technology.

Telecommunications In 2015

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These days, mass communications technology is forcing us to change our lives and our world ever more rapidly. As ideas and information spread to larger and larger audiences at an ever increasing pace, the importance of telecommunications becomes ever more obvious. As more electronic devices, from laptops to smartphones to refrigerators to toothbrushes, gain connectivity and form ever larger networks of devices, it seems as if the future is thoroughly interconnected through both wired and wireless means. And it is happening at a breakneck pace as the equipment needed to connect a device to the larger network gets cheaper and cheaper. What, then, is a business to do about these incredible changes? Adapt to the trends or die. The business telecoms market is changing, and businesses must change with it. An overview, then, is in order.

The telecoms market began with telephone services and advanced rapidly. In addition to the ubiquitous phone lines that connect the world, now there are fiber optic systems that allow for rapid data transmission, internet connection protocols that allow for data to be disseminated rapidly, wireless connectivity devices that allow for electronics to connect to larger networks and satellite communications systems that connect the entire planet. In addition to telephone services, the owners of these networks can also offer digital television and internet services. Internet services, in particular, are of interest to businesses, as they allow for any business to reach a global market for their products and services if they’re willing to play the game of search engine optimization. In addition to providing a global marketplace for their wares, businesses can also enjoy software that enables telecommuting for employees, be it remote meeting software or specialized programs that allow employees to work from home.

The shift from analogue to digital communications is still underway, and despite the aggressive advertising for digital services, a number of organizations still rely on analogue systems. Digitization continues forward as digital systems are, on the whole, cheaper and easier to maintain for businesses, governments and private individuals alike. The transition has not been easy on anyone, but businesses that focus more heavily on digitization are doing noticeably better than those are being more cautious about embracing the new technologies. Digitization also offers options for automation, as even telephone systems can be programmed to handle most customer issues without needing a live person; cable boxes and modems can be reset remotely, without the need for a live telephone operator.

This video features a great in-depth look at the telecoms industry and the great things we can expect in 2015!

Telecom companies are also getting more interconnected, with each company pursuing partnerships with and stakes in other companies that provide related products and services, be they digital signature software, cable television production or even accessories for the electronic devices that are only growing in popularity. These are called “digital ecosystems” and may well represent the future of the telecom industry. Within these digital ecosystems, a single company can provide a dizzying array of interlinked products and services for consumers in the ever more connected world. This is not easy on anybody, but with the potential profits at stake, many companies are willing to try.

Welcome to our site

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Our new website is coming soon which will have insights into ‘powerball telecoms’ companies! My name is Gyros and I love to write and review the world of telecoms which is extremely fast-paced and innovative! Just think, it was only a few years ago we were all staring in amazement at having a phone in every office and on every desk, then came mobile phones, with the huge 80’s style bricks and giant aerials – now you have a smartphone which can do everything for you from text messaging in an instant, video conference calls, mobile shopping, to even watching full length HD movies on the train!

This is why I love everything telecoms related, and watching the speed at which innovation comes, and how companies keep up with it! Hosted telephones are big in business at the moment as the corporate world catches up with cloud-based IT. Please visit back for some in-depth articles!